FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Privacy Policy

amthing.com (“amthing.com“) operates www.amthing.com and may operate other websites. It is Amthing’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, amthing.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Amthing’s purpose in collecting non-personally identifying information is to better understand how Amthing’s visitors use its website. From time to time, amthing.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

amthing.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.amthing.com blogs/sites. amthing.com only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Amthing’s websites choose to interact with amthing.com in ways that require amthing.com to gather personally-identifying information. The amount and type of information that amthing.com gathers depends on the nature of the interaction. For example, we ask visitors who sign up at www.amthing.com to provide a username and email address. Those who engage in transactions with amthing.com are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, amthing.com collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with amthing.com. amthing.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

amthing.com may collect statistics about the behavior of visitors to its websites. amthing.com may display this information publicly or provide it to others. However, amthing.com does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

amthing.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Amthing’s behalf or to provide services available at Amthing’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Amthing’s websites, you consent to the transfer of such information to them. amthing.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, amthing.com discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when amthing.com believes in good faith that disclosure is reasonably necessary to protect the property or rights of amthing.com, third parties or the public at large. If you are a registered user of an amthing.com website and have supplied your email address, amthing.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with amthing.com and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. amthing.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. amthing.com uses cookies to help amthing.com identify and track visitors, their usage of amthing.com website, and their website access preferences. amthing.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Amthing’s websites, with the drawback that certain features of Amthing’s websites may not function properly without the aid of cookies.

Business Transfers

If amthing.com, or substantially all of its assets, were acquired, or in the unlikely event that amthing.com goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of amthing.com may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by amthing.com and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, amthing.com may change its Privacy Policy from time to time, and in Amthing’s sole discretion. amthing.com encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a www.amthing.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms of Service

The following terms and conditions govern all use of the www.amthing website and all content, services and products available at or through the website (taken together, the Website). The Website is owned and operated by amthing (“amthing”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Amthing’s Privacy Policy) and procedures that may be published from time to time on this Site by amthing (collectively, the “Agreement”).
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by amthing, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 13 years old.
1.Your www.amthing Account and Site.

If you create a blog/site on the Website, you are responsible for maintaining the security of your account and blog, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the blog. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and amthing may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause amthing You must immediately notify amthing of any unauthorized uses of your blog, your account or any other breaches of security. amthing will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
2.Responsibility of Contributors.

If you operate a blog, comment on a blog, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog’s URL or name is not the name of a person other than yourself or company other than your own; and
you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by amthingor otherwise.
By submitting Content to amthing for inclusion on your Website, you grant amthing a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your blog. If you delete Content, amthing will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
Without limiting any of those representations or warranties, amthing has the right (though not the obligation) to, in Amthing’s sole discretion (i) refuse or remove any content that, in Amthing’s reasonable opinion, violates any amthing policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Amthing’s sole discretion. amthing will have no obligation to provide a refund of any amounts previously paid.
1.Payment and Renewal.
General Terms.
By selecting a product or service, you agree to pay amthingthe one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
Automatic Renewal.
Unless you notify amthingbefore the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to amthing in writing.
2.Fees; Payment. 

By signing up for a Services account you agree to pay amthingthe applicable setup fees and recurring fees. Applicable fees will be invoiced starting from the day your services are established and in advance of using such services. amthing reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Services can be canceled by you at anytime on thirty (30) days written notice to amthing.
If your service includes access to priority email support. “Email support” means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by amthing to respond within one business day) concerning the use of the VIP Services. “Priority” means that support takes priority over support for users of the standard or free www.amthing services. All support will be provided in accordance with amthing standard services practices, procedures and policies.
3.Responsibility of Website Visitors.

amthing has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects. By operating the Website, amthing does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. amthing disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
4.Content Posted on Other Websites.

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which www.amthing links, and that link to www.amthing. amthing does not have any control over those non-amthing websites and webpages, and is not responsible for their contents or their use. By linking to a non-amthing website or webpage, amthing does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. amthing disclaims any responsibility for any harm resulting from your use of non-amthing websites and webpages.
5.Copyright Infringement and DMCA Policy.

As amthing asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by www.amthing violates your copyright, you are encouraged to notify amthing in accordance with Amthing’s Digital Millennium Copyright Act (“DMCA”) Policy. amthing will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. amthing will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of amthing or others. In the case of such termination, amthing will have no obligation to provide a refund of any amounts previously paid to amthing.
6.Intellectual Property.

This Agreement does not transfer from amthing to you any amthing or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with amthing. amthing, www.amthing, the www.amthing logo, and all other trademarks, service marks, graphics and logos used in connection with www.amthing, or the Website are trademarks or registered trademarks of amthing or Amthing’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any amthing or third-party trademarks.
7.amthing reserves the right to display advertisements on your blog unless you have purchased an ad-free account.
8.amthing reserves the right to display attribution links such as ‘Blog at www.amthing,’ theme author, and font attribution in your blog footer or toolbar.
9.Partner Products.

By activating a partner product (e.g. theme) from one of our partners, you agree to that partner’s terms of service. You can opt out of their terms of service at any time by de-activating the partner product.
10.Domain Names.

If you are registering a domain name, using or transferring a previously registered domain name, you acknowledge and agree that use of the domain name is also subject to the policies of the Internet Corporation for Assigned Names and Numbers (“ICANN”), including their Registration Rights and Responsibilities.
11.amthing reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. amthing may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
12.amthing may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your www.amthing account (if you have one), you may simply discontinue using the Website. Notwithstanding the foregoing, if you have a paid services account, such account can only be terminated by amthing if you materially breach this Agreement and fail to cure such breach within thirty (30) days from Amthing’s notice to you thereof; provided that, amthing can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
13.Disclaimer of Warranties.

The Website is provided “as is”. amthing and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither amthing nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
14.Limitation of Liability.

In no event will amthing, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to amthing under this agreement during the twelve (12) month period prior to the cause of action. amthing shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
15.General Representation and Warranty.

You represent and warrant that (i) your use of the Website will be in strict accordance with the amthing Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
16.You agree to indemnify and hold harmless amthing, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
17.This Agreement constitutes the entire agreement between amthing and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of amthing, or by the posting by amthing of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in San Francisco County, California. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in San Francisco, California, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys’ fees. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; amthing may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Returns & Refunds

We will try our best to make sure the products shipped to our customers are in good quality.
1. Return& Refund
–Customer needs to send the products back to the designated returning address which will be provided to you by email. A full refund will be proceeded after receiving the returned package.
–Color aberration is existed due to the color effect by the PC monitor and lighting condition. The quality problem is not included with color aberration.
–Quality problem can be defined as obvious quality defects, not following the customization requirement of customer and size deviation from the original size criteria as well as vprocleaningagency.com cleaning napa measurements.
–For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape-measure to measure out the problem. Customer shall submit the photographs to service@amthing.com and www.amthing.com may have the designated personnel to take the dispute and a reply will be offered within 48 hours(excluding holidays).
–By considering the uniqueness of the product in the event of the product is in Custom Made. We can offer you a revise service based on your requirement. The return or exchange of the product in Custom Made is not accepted.
–We don’t take any responsibility on the delay of your using the product if the processing of Custom Made order is delayed due to the late remittance of product fare and arise with dispute on item return or exchange.
–We don’t accept the request for the return of your received product in the event of product did not meet your requirement on the change of style from the original product design. We shall strictly follow your requirement on the change of the original design of product after you paid for the relevant order you placed.
–We made the items by strictly follow with the style and the material displayed on the site, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the material I like etc, are not accepted.
–In case of your not satisfied about the product received from us, please contact our customer service as soon as possible.
For maintain your own interests, we don’t accept the returning of the goods you are not satisfied without a Return Authorization. We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.
2. Return & Exchange
In order to make an exchange, all backpacks must be in original, unworn, dead stock condition, with original packing or you will not qualify for an exchange. Exchanges can only be made if the products were factory defects and/or it was a result of our mistakes.
Unacceptable reasons for exchange are customer chose wrong size/wrong color/wrong style/customer decides no longer wants.
www.amthing.com reserves the right to apply this charge to any exchange! We will not accept returns if we sent you the correct products but you can exchange it for the one you want.
Read our policy and make sure you select the correct product, color and size and ask any question about the products before you purchase! You can send emails to service@amthing.com
Instructions for Returning Goods
Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem, without you having to send anything back.
Please email your order number to service@amthing.com, our Customer Service Department will offer you our return code and return address, also some important instructions.
The returned order number should be displayed on the outside of the box you are returning to www.amthing.com.
Generally we advise you to return faulty goods by Post Office rather than couriers like DHL, UPS, these couriers are much expensive than Post Office.
3. Order Cancellation
Customer satisfaction is important to all of us. We will ship your merchandise as quickly as possible. If you do not want the products after you make payment, please contact us within 24 hours for cancellation.
If your order has not yet been shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped

Shipping & Delivery

NOTE:
Choice of Courier differs from time to time.The choice is dependent heavily on the safety of the package rather than speed factor.

We have the logistical network to make the best choice for our clients.
We send to almost any destinations in the world. We always make sure we check all our counterfeit money detector by kolibriusa.com and pack our items properly before we ship them out. All orders are shipped either

EMS Express Courier Service
DHL, UPS, FEDEX or AirMail
UK Transhipment offered now for EU countries (100% safe shipment)

We need to remind all customers that we need the following to ensure 100% delivery to you:

Full Name
Full Address with postal code
Telephone number (This is important to ensure Guaranteed Delivery)

**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLE if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.
**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to individual customers to review re-shipment. Thanks!

ORDER PROCESSING

All orders are normally shipped from our warehouse within 48 to 72 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.

DELIVERY TIME

EMS Express with Online Tracking Status

7-12 working days depending on destination and customs clearance
Online Tracking can track your package for you at different stages
We have NO CONTROL over the delivery after it is shipped
Customs clearance and delays may be unavoidable but there is nothing to worry about
EMS Shipping is the FASTEST and most RELIABLE

UK Transhipment via EMS Online Tracking

It will normally take about 7-10 days from China to UK and another 7-10 days from UK to your country (based in EU). The UK Royal Mail shipment tracking will be forwarded to you once my UK shipper updates me with it.
Generally shipment movement is CHINA —> UK —> EU Country of yours
UK Royal Mail tracking site: http://track.royalmail.com/portal/rm/track?
The SAFEST method to EU countries like Italy, Germany, Austria, Hungary etc.
We have NO CONTROL over the delivery after it is shipped

TNT/UPS/FEDEX Online Tracking
5-12 working days depending on destination and customs clearance
Generally faster than EMS Courier
We have NO CONTROL over the delivery after it is shipped